Customer Service Representative - Banking Sector (Call Center)

Join Infomedia Nusantara as a Customer Service Representative in the banking sector and become a vital link between our clients and their customers. Based in the vibrant regions of Bali, this role offers a dynamic work environment where you will handle customer inquiries, resolve issues, and ensure seamless communication. With a salary range of Rp 4,000,000 - Rp 6,000,000 per bulan, this position is perfect for someone looking to make a difference in the banking industry.

As a Customer Service Representative at Infomedia Nusantara, you will be the first point of contact for customers, providing them with the information and support they need. You will work closely with our banking clients to ensure their customers are satisfied, and you will have the opportunity to develop your skills in a fast-paced and rewarding environment.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, providing accurate and helpful responses.
• Resolve customer issues and escalate complex cases to the appropriate team members.
• Document customer interactions and maintain accurate records in CRM systems like Salesforce or Zendesk.
• Assist customers with account-related queries and transactions, ensuring accuracy and compliance with banking regulations.
• Provide exceptional customer service, going above and beyond to ensure customer satisfaction.
• Collaborate with internal teams to gather information and provide solutions to customer inquiries.
• Stay updated on banking products and services to provide informed advice to customers.
• Participate in quality assurance processes to maintain high service standards.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the banking or financial services industry.
• Strong communication skills, both verbal and written, with the ability to handle difficult customers professionally.
• Excellent problem-solving skills and the ability to work under pressure.
• Proficiency in using CRM systems like Salesforce or Zendesk.
• Knowledge of banking products and services, including loans, savings accounts, and credit cards.
• Ability to work in a team environment and collaborate with cross-functional teams.
• Fluency in Indonesian and English, with the ability to communicate effectively in both languages.
• Bachelor's degree in Business Administration, Communication, or a related field.

🛠️ Keahlian

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